Sometimes home inspectors do more than inspect homes for home buyers and sellers. Sometimes they are called in as sleuths to solve a home owner’s mystery. This story comes from NPI franchise owner John Nelson in Manassas, Virginia. It’s a good reminder that a home inspection is always a good idea, even on brand-new houses. Here’s what John told us:
Last August, I got a call from a distraught home owner. He bought a brand-new home from a well-known builder in September 2013. He didn’t have an inspection performed before buying the house — what could possibly be wrong with a brand-new home, right? After the weather turned cold and winter set in, the home owners found themselves in in a serious situation: It was cold on the upper floor (the bedroom level) of their 3,500 sq. ft. beautiful new home. So cold, in fact, that the heating system was running nonstop.
“Something must be wrong with the heat,” the owner thought. He called the builder, who promptly sent out the HVAC installer that put in the system during construction. The home actually has two HVAC systems — one in the basement, for the basement and first floor, and another in the attic for the bedrooms. The HVAC installer went to the house, went into the attic to check the system, did his thing and proclaimed, “The system is working fine. No problems found at all. It’s operating completely within the manufacturer’s specs.”
So the home owners suffer through the winter — thankfully it was not a bad one for temperatures. Spring arrived and everything seemed fine. Then June starts to heat things up. By the beginning of July, this poor home owner and his family are sweating up a storm. This poor guy has gone out and bought four window-mounted air-conditioning units for his brand-new home just so they can sleep at night!
He calls the builder again, knowing something isn’t right. Instead of going to the home to see what’s happening and investigate this poor guy’s situation, the builder calls Mr. HVAC Installer to find out why the HVAC system is not cooling the bedrooms. The HVAC installer returns, does his thing, whatever that is, and again proclaims that the system is working perfectly, completely within design specs …
The home owner is mystified. He has Googled HVAC systems, read everything he could about how the systems work. He came up with no answers. Then he finally decides to have a third party go to the house to investigate. “Forget the builder,” he thinks. “I need a home inspector!” The guy calls me and says, “John, I need your help!” He relays to me the entire story of what’s been going on with his HVAC. It’s now the first week of August, and in the Washington, D.C., area that means 95 degrees and 100 percent humidity.
I arrived at his house and went upstairs to the main bedroom hallway, and I stopped at the top of the stairs. The heat was oppressive. It was so hot that you could feel it on the back of your neck, like you’re outside and the sun is cooking your neck. Now, I haven’t been in the house more than two minutes at this point, and I look at the home owner and proclaim, without even looking at anything, “I know exactly what the problem is!”
I got my ladder and entered the attic to verify my suspicion. Keep in mind that the builder’s HVAC installer has been inside the attic three or four times over the course of the winter and summer and never noticed: THERE IS NO INSULATION IN THE ATTIC. None, nada. The attic is clean as a whistle. This poor family has been through a complete Washington, D.C., winter and the worst part of a Washington, D.C., summer with no attic insulation. The builder completely forgot to install it, and I guess an HVAC installer is not trained to notice little details like the fact that the attic was so clean.
I walked out of the house no more than 15 minutes after arriving. The homeowner was so grateful that he paid me double my fee. I feel like I really helped someone who needed it desperately and made a difference. And I never even had to check the HVAC system.
A few days went by and the home owner called me back. He said, “The builder has fully insulated the attic, and my AC is actually turning off all by itself sometimes! John, I feel like such an idiot for not having the house inspected before we bought it, I need you to come out and do a complete inspection. My wife and I discussed it, and we want you to go over the whole house.” I found a few more small issues, and the home owners were happy. I also ended up inspecting the neighbors’ houses on both sides of him within the next month. I guess the word got around.